Really, Nuance? Really?

Lately, I've been looking into acquiring Dragon NaturallySpeaking, so that I won't have to type up things that I've written by hand, because I find that to be a pain in the ass. However, I'm really glad I did some research on the program first.

Apparently, the company charges for customer support.

I can't decide if it's a terrible idea, or a brilliant. On one hand, you're going to get a lot of angry customers who feel that support for their faulty program should be free. On the other hand, there's a lot of money in taking candy from children. Which, hello! is really what this is. If you call them, that's twenty bucks. If you send them an email, that's ten. And guess what folks? This program apparently has a lot of problems. Maybe that's why Nuance doesn't care about keeping their customers happy? They've got enough money from the suckers who already bought the 100+ dollar program, expecting it to, you know... work.